Reviews
Ken Cox
13:35 15 Jul 25
Kavi D. was at my home last week to install a Flo by Moen water monitor. He was pleasant, professional and very efficient! In addition, the job took much less time than the original commitment which was much appreciated as I had to leave for an appointment as soon as he was finished. Kavi was also articulate and patient and worked with me to install the device in such a way as to minimize any post-install patch work. Impressed, and would not hesitate to have him or AtlasCare do other work in my home.
Sony Zacharias
19:38 11 Jul 25
We were fortunately helped by this gentleman called Neil Campbell. He is one of the best human beings, technicians, customer service guys and brand ambassadors I have seen in my life. The first thing he said to me as soon as he walked into my house was "I will get it fixed". He is a very polite, courteous and knowledgeable person and very down to earth and friendly. I can write even more but I want to keep it short and sweet. People like Neil Campbell are true brand ambassadors. Kudos to him and Atlas. Please protect him at all cost. He is a gem.
Mary Lu
19:37 08 Jul 25
Bryan is very helpful. Not only was he nice + on time, he was also very professional in his task. He was able to help with my initial issues, but he also help identify some more issues that I didn’t noticed before. I’ve booked another appointment for those issues with AtlasCare and I’m really happy that I found this company online. They are professional and they are very responsible about their work.
Nick C.
22:46 06 Jul 25
We had a fantastic experience with AtlasCare! Our AC was no longer working, which during a heatwave was very concerning (to say the least). The technician who came to my home, Jason V., was very knowledgeable, kind, and got the job done quickly and efficiently. He not only repaired the issue the day of the malfunction, but also politely explained why it had happened and how to prevent it in future. He arrived on-time and made sure that the system was functioning again before leaving. The repair was also cost-effective, and the customer service reps I spoke with on the phone were just as pleasant, friendly, helpful, and easy to talk to. This was made all the better by the fact that everything was arranged and repaired within the same day we contacted AtlasCare. Highly recommended!
Sean Metcalfe
18:57 01 Jul 25
I had some toilet issues so I called Atlas Care. They were prompt and showed up as requested. The technician was very nice and enjoyed showing my young curious kids what he was doing. Multiple options were given for fixing my issue..which was appreciated.
Overall I would recommend and use their services again....but hopefully not too soon 🙂
Overall I would recommend and use their services again....but hopefully not too soon 🙂
Evan Silcox
18:49 28 Jun 25
Absolutely fantastic service. Air conditioner died while away from home for a few weeks so I came home to a stifling house. Called Atlas and even on a Canada Day weekend they were able to get someone to me within a couple of days. They gave me a time slot and when the technician (Jason), was running a little behind, I got a phone call and a text both letting me know he was running behind and an eta for getting to my place. Jason was knowledgeable, professional, and friendly. Definitely recommend these folks and will likely sign up for a yearly care plan with them.
Neil Hamilton
00:48 26 Jun 25
Absolutely stellar customer service. Had to replace a 26 year old furnace and AC. Worked with me to pick the best equipment for my wants, needs and budget.
Worked with me on installation details, equipment position, venting location, etc... to make sure I was 100% happy.
Best financing options available anywhere, on top of great prices for the equipment you really want.
100% recommended. Late night emergency repairs available. These guys do it all, do it better than anyone, and absolutely will do what it takes to make you happy.
Worked with me on installation details, equipment position, venting location, etc... to make sure I was 100% happy.
Best financing options available anywhere, on top of great prices for the equipment you really want.
100% recommended. Late night emergency repairs available. These guys do it all, do it better than anyone, and absolutely will do what it takes to make you happy.
Kev Babu
17:07 25 Jun 25
DO NOT RECOMMEND. Worst support service ever.
10 days ago, I had issues with my AC cooling system and I contacted Atlas for support to diagnose the issue. I thought it would be a better option than a known brand since I’ll get the care I need. They sent an agent within 2 hours, diagnosed the problem, blamed it on my old AC unit that the builder set up and sold me a $5,000 AC.
I thought it was great service - fast, had a solution, and installed a new AC unit immediately.
All of this changed 10 days later!
The same new AC unit stopped working during the heatwave. It’s 33 degrees outside and at home, it’s 29 degrees.
I called support and since they were backed up - they were available the next day from 12-4pm. The next day, no one showed up. I got a call at 9pm saying, nobody can be dispatched until the next morning. I understood the pain of the technicians since it was during the heatwave.
The next morning (day 3 of being in heat), the technician comes and resets the unit and claims it’s working. When he left the house, it was 25.5 degrees. 5 hours later, it increased to 26.5 degrees.
CLEARLY nothing was fixed.
I called support back asking for help and they said the earliest a support agent can come by is 2 days later with NO ETA.
WHAT KIND OF SERVICE IS THIS???
They brag about 10 years parts + labour warranty but the unit breaks down in 10 days after install and it takes them 5 days to fix the issue - DURING A HEATWAVE when you need an AC unit.
Our residential community has a ton of AC issues and they’re all in the market for a provider. I’m strongly recommending not to go with Atlas.
Unfortunately, I’m stuck with this new AC unit and their service for the next few years. It’s really sad.
I’m waiting for a manager to call me later today. Hoping for some resolution.
10 days ago, I had issues with my AC cooling system and I contacted Atlas for support to diagnose the issue. I thought it would be a better option than a known brand since I’ll get the care I need. They sent an agent within 2 hours, diagnosed the problem, blamed it on my old AC unit that the builder set up and sold me a $5,000 AC.
I thought it was great service - fast, had a solution, and installed a new AC unit immediately.
All of this changed 10 days later!
The same new AC unit stopped working during the heatwave. It’s 33 degrees outside and at home, it’s 29 degrees.
I called support and since they were backed up - they were available the next day from 12-4pm. The next day, no one showed up. I got a call at 9pm saying, nobody can be dispatched until the next morning. I understood the pain of the technicians since it was during the heatwave.
The next morning (day 3 of being in heat), the technician comes and resets the unit and claims it’s working. When he left the house, it was 25.5 degrees. 5 hours later, it increased to 26.5 degrees.
CLEARLY nothing was fixed.
I called support back asking for help and they said the earliest a support agent can come by is 2 days later with NO ETA.
WHAT KIND OF SERVICE IS THIS???
They brag about 10 years parts + labour warranty but the unit breaks down in 10 days after install and it takes them 5 days to fix the issue - DURING A HEATWAVE when you need an AC unit.
Our residential community has a ton of AC issues and they’re all in the market for a provider. I’m strongly recommending not to go with Atlas.
Unfortunately, I’m stuck with this new AC unit and their service for the next few years. It’s really sad.
I’m waiting for a manager to call me later today. Hoping for some resolution.
Jeremy
20:38 24 Jun 25
I would like to thank Adam M and his partner. For installing our air conditioner today. They both were very polite and helpful. And did a great cleanup job on such a hot day. Thanks again.
Susie
Susie
Teresa Wade
18:47 18 Jun 25
Mr. Young carried a full maintenance schedule on my older air conditioner. He explained what he had done carefully, and advised me on some practical solutions to our household dilemma. I will be happy to book Mr. Young for a winter service visit in the fall. Delighted with the fair and honest recommendations. Thank you.
Todd Skerry
17:04 13 Jun 25
Refreshing to deal with a company that puts customer service 1st. The Atlas team are pros start to finish! Matt (sales rep)provided multiple options to fit our needs and budget without pressure or rental schemes. Their installation team were prompt, efficient, and very courteous, leaving no trace of work or mess.
Atlas is proficient in keeping the customer informed of bookings, arrival times and proximity of their service providers. Nice to be kept in the loop instead of the dark!
5 deserving stars ⭐️⭐️⭐️⭐️⭐️.
Job well done!
Sincerely,
Todd and Michelle Skerry
Atlas is proficient in keeping the customer informed of bookings, arrival times and proximity of their service providers. Nice to be kept in the loop instead of the dark!
5 deserving stars ⭐️⭐️⭐️⭐️⭐️.
Job well done!
Sincerely,
Todd and Michelle Skerry
Javed Ali
12:32 13 Jun 25
Adam is an amazing technician . Very professional . There are some technical issue at the property took him little longer time then regular install. He was still so calm and didn’t even complain single time. I wish all the people are like him:calm , compose and professional. I wish him good luck . Even Zack who came to boom the install is amazing as well . Overall I have an amazing experience with Atlas and will definitely recommend atlas to anyone . Thanks
Roberto Noda
21:14 09 Jun 25
Atlas Care provided an exceptional service experience. Ray, the technician, was highly knowledgeable, quickly identified the issue, and carried out the repair efficiently. He went above and beyond by offering valuable maintenance tips to enhance the unit’s performance and lifespan. Atlas's response times are impressively swift, and their customer service team is both professional and efficient. The dispatched technician arrived exactly on schedule, as promised. Overall, I am extremely satisfied with Atlas Care’s service.
Kevin Beaulieu
22:50 23 May 25
Five stars! John and team did an excellent job installing our AC unit and condenser pump. They were efficient, polite, and clearly knew what they was doing. John took the time to make sure we fully understood how the system works. He also cleaned up thoroughly before leaving. Couldn’t ask for better service!
Nermin D
12:05 21 May 25
Professional and courteous service. Repair personnel are very knowledgable, their response times to incidents are awesome and timely. We feel tremendous ease when we call them. Their Customer Service (phone in) personnel are very courteous, efficient and professional. Dispatched personnel arrive on time as advised on the call. Super happy with Atlas Care.
Alan Peranson
00:22 02 May 25
Second time I have used Atlascare for a major project. Mike Bozick and his team delivered again on a complex project. Was very fortunate to have the right team working on this. Would recommend to anyone with a project big or small.
Juliana Brasil
19:32 17 Apr 25
We 100% recommend Atlas care heating and cooling. We live in Toronto and had them replace our furnace and our AC unit. They came and quoted us right away, the sales guy Alex was super helpful and informative. They were able to work out a price that was within our budget and were helpful and not pushy. Installation was extremely smooth, the gentlemen who came to our house were very polite and knowledge. They worked quickly and were in and out in six hours. We are very happy with our decision and again would certainly recommend them!
Kim Wilton
21:06 14 Apr 25
We had a great crew, made up of Brandon, Matthew and Derrick, installing our new heat pump today. They were friendly, professional and efficient. I’d highly recommend them!
Mo Shew
21:10 09 Apr 25
I’ve been a customer since 2008 for all my HVAC needs. Altas Care has always been professional and on time. Every home service company should model themselves after Atlas Care!
Rohan Thomas
18:33 08 Apr 25
The team at Atlas were prompt, professional and overall so great to work with. Marcus came to resolve my issue and was friendly and knowledgeable. He made great suggestions, explained things well and his work was impeccable. Thank you for a great experience and happy to recommend Atlas to anyone looking for plumbing support.
Mark Winters
14:12 08 Apr 25
Amazing team, great customer service. Friendly, knowledgeable. The individuals I dealt with for our major plumbing issue (updating rooted in old clay pipes) needed a lot of work, and they so far have excelled at solving the problem.
Julie Lienerth
00:11 31 Mar 25
Came on a Sunday within an hour, friendly and helpful. Jason fixed the machine promptly.
shirley phipps
23:56 29 Mar 25
we were extremely pleased with the work done. Bryan Yarnell and Andrew and his team were outstanding. I would highly recommend them , and would not hesitate to call them again. Michael and Shirley.
Sherry Niemetz
21:16 11 Mar 25
Alex Unkerskov was our technician for plumbing. He was punctual and very pleasant to deal with. He provided advice when necessary and did a very professional job and left the area clean before leaving. Because I was from out of town, I would have given 5 stars if the work (a leaking kitchen sink) was completed on the same day but Alex did try to return as early as possible the next day. Also the price was a bit steep but I assume that was because it was an urgent short notice repair. Thanks Alex and thank you AtlasCare.
Janice Morrison
20:16 03 Mar 25
The pipe under my kitchen sink cracked. They came in just over an hour to give me an estimate, which I accepted. They returned the next day to install the new piping. They were professional, polite, and finished the work in a timely manner. They left the job site as clean as when they came. They removed the old cracked piping and other debris. Looks great to me, and everything seems to be working fine.
Ramakash Persaud
00:14 07 Feb 25
Thank you very much Atlascare for providing kind, respectful and punctual service. Installers Dhillon, Dakota and Conner arrive bright and early as i did not have any heat and saved the day. You guys are heros! Amazing job guys keep up the great work!
Isabella Di Benedetto
02:43 04 Feb 25
Fantastic service! The installers, Dakota, Dhillon and Connor were professional, efficient, and detail-oriented. They worked quickly without cutting corners and left everything spotless. My system runs perfectly, and I highly recommend atlas care!
Kamran Khan
18:12 23 Dec 24
Had a great experience working with AtlasCare as I moved toward creating a “greener home”. In doing so I removed my gas furnace and replaced it with a Mitsubishi Zuba heat pump. Mike at AtlasCare did an amazing job not only with the installation but the configuration of the system to work optimally in my home. And he stayed engaged over the course of the next year to see that it was working optimally in different seasons. It is very energy efficient and while my electricity costs have increased slightly this winter, my gas bill has dropped to nearly zero so I’m still ahead in cost savings. And finally AtlasCare was very competitive with their pricing and helped me with government incentives/rebates so I feel I got great value. So overall working with AtlasCare and Mike (who installed the Mitsubishi Zuba system) was a great experience!!
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