Essential Maintenance Plan - Terms & Conditions

Last updated: June 30, 2026

These terms and conditions (the “Terms”), together with the accompanying invoice (the “Invoice”) and the applicable membership plan schedule attached thereto (the “Plan Schedule”) (collectively, the “Membership Agreement”) form the entire agreement between the customer identified on the Invoice (the “Member”) and the applicable Right Time operating entity identified on the Invoice (“Company”).

This Membership Agreement governs the Essential Maintenance Plan selected by the Member (the “Plan”) for the equipment and residential property identified on the Invoice. The Member’s participation in the Plan is referred to in these Terms as the “Membership.”

Nothing in this Membership Agreement limits or removes any rights or remedies the Member has under any applicable laws, including any applicable consumer protection legislation (collectively, “Applicable Laws”).

1. Commencement Date. The Membership commences on the date of enrolment as indicated on the Invoice (the “Commencement Date”), provided that the first monthly payment is successfully processed by the Company.
2. Term and Automatic Renewala) Each Membership has an initial term of twelve (12) months commencing on the Commencement Date (the “Initial Term”). The Initial Term and each Renewal Term (as defined below) are each referred to in these Terms as a “Term.”b) IMPORTANT – AUTOMATIC RENEWAL: At the end of each Term, the Membership will automatically renew for an additional twelve (12) month period (each, a “Renewal Term”) unless the Member provides written notice of non-renewal to the Company at least fifteen (15) days prior to the expiration of the then-current Term. Written notice may be provided to the Company by email, mail, or other written communication to the contact details set out on the Invoice. The Company may, but is not obligated to, provide a courtesy reminder prior to renewal. Failure to provide such reminder does not affect automatic renewal.
3. Payment. Membership fees are billed monthly beginning on the Commencement Date and continuing on the same calendar day of each month thereafter, unless the Invoice provides for annual billing. Where annual billing applies, Membership fees are payable in advance on the Commencement Date and on each anniversary of the Commencement Date thereafter. Failure to make any payment when due may result in suspension or termination of Membership benefits in accordance with these Terms.
4. Scope of Plan and Excluded Services
   a) The services and benefits included in the selected Plan are described in the Plan Schedule. Each Plan applies only to specific equipment identified in the selected Plan at the one (1) residential property listed in the Invoice. The Plan is non-transferable and non-assignable by the Member without the Company’s prior written consent.b) The Company warrants that services performed under the Plan will be carried out in a competent and professional manner consistent with industry standards.c) The Plans are maintenance programs only. Unless expressly stated in the Plan Schedule, repairs, parts, replacements, upgrades and equipment installations are not included. The Plan does not constitute insurance or a guarantee that covered equipment will not fail or require repair. Any repair, replacement, installation or additional service work is provided under separate agreement and at the Company’s applicable rates, subject to any applicable membership discount identified in the Plan Schedule.
5. Annual Maintenance Visits. The Member may book the maintenance visits included in their plan at any time during the applicable Term. While the Company may provide reminders as a courtesy, it remains the Member’s responsibility to schedule and use included services within the Term. For best availability and scheduling flexibility, the Company recommends booking during the months of March, April, August, September, or October. Unused maintenance visits do not carry forward to subsequent Terms.
6. Termination
   
   a) Cooling-Off Rights.The Member may cancel this Membership Agreement within ten (10) days after the Member receives a written copy of this Membership Agreement, or such longer period as may be required under Applicable Laws. If the Member cancels within such period:i) the Company will provide any refund required under Applicable Laws within the prescribed timeframe; andii) where permitted by Applicable Laws, if the Member expressly requested that goods be delivered or services be performed during the cooling-off period and such goods or services were provided prior to cancellation, the Member will be required to pay reasonable compensation to the Company for such goods and services. For greater certainty, the Member will be responsible for the cost of such goods or services at the Company’s standard non-member rates in effect at the time they were provided, including, where discounted member pricing was applied, the difference between such discounted pricing and the applicable standard non-member rates.

   b) Cancellation After Expiry of Cooling-Off Period. Following expiry of any applicable statutory cooling-off period, the Member may cancel the Membership at any time by providing written notice to the Company. If the Member cancels prior to the end of the then-current Term (other than as expressly permitted under Applicable Laws), the Member remains responsible for payment of all Membership fees for the remainder of that Term. Where Membership fees are billed monthly, the Company may continue processing the scheduled monthly payments or invoice the unpaid balance owing for the remainder of the Term. Where Membership fees have been paid in advance for a Term, no refund shall be provided for any unused portion of that Term, except as required under Applicable Laws. Cancellation does not relieve the Member of any payment obligations accrued prior to the effective date of cancellation.

   c) Cancellation by Company. The Company may terminate the Membership for: (i) non-payment; (ii) misuse or abuse of Plan benefits; (iii) ineligibility of covered equipment; (iv) safety, regulatory, or operational reasons; or (v) as otherwise permitted under Applicable Laws. If termination is not due to the Member’s default, the Company will refund any prepaid Membership fees attributable to the unused portion of the applicable Term, subject to Applicable Laws.

7. Amendment. The Company may amend these Terms from time to time in accordance with Applicable Laws. Where required by law, the Company will provide advance written notice of any material change. If a material change adversely affects the Member’s rights or obligations, the Member may cancel the Membership without penalty within the notice period, as required by Applicable Laws.

   Electronic Signature and Acknowledgment. This Membership Agreement may be executed electronically and in counterparts. By enrolling in the Plan and signing electronically, the Member:

   a) agrees to be bound by this Membership Agreement;

   b) acknowledges receipt of a complete copy of the Invoice, these Terms and the applicable Plan Schedule; and

   c) consents to electronic delivery of documents relating to the Membership.

   A copy of the Membership Agreement will be provided electronically following enrolment.