15 Reasons Why You Should Choose Atlascare
AtlasCare is the GTA and Hamilton regions’ finest home comfort company with a reputation for delivering outstanding quality, service, and value.
Here are the major reasons why more than 10,000 homeowners per year trust AtlasCare for their home comfort needs:
1) A Family-Owned Company That Really Cares
AtlasCare has been serving GTA and Hamilton homeowners for almost 80 years. We’re a family-owned company managed by professionals who care deeply about ensuring you get the very best in home comfort equipment and service. We will work hard each and every day to earn your trust and loyalty.
2) The Only ISO Certified Residential HVAC Contractor in Canada
AtlasCare is the only ISO 9001-2000 certified residential heating and air conditioning contractor in Canada. This is your assurance that we have the people, the quality standards, the processes, the training programs, and the documentation standards needed to install your equipment properly and safely.
3) Canada’s Only “Satisfaction or Your Money Back” Guarantee
AtlasCare is the only residential heating and air conditioning contractor in Canada to offer an unconditional “satisfaction or your money back” equipment guarantee. If you are not completely satisfied with your equipment’s performance during the first year of ownership, we’ll remove the equipment and refund your investment. No questions asked.
4) The Fastest Emergency Service in the GTA, Delivered When Promised
AtlasCare values our homeowners’ time and busy schedules. We treat our homeowners like family and have built an internal culture that values courtesy and respect. Book an appointment with us, and we’ll arrive within a 2-hour window of our scheduled appointment time. We offer our customers an industry-leading 4-hour “no-heat” emergency response, 24 hours/day, 365 days a year. Our service trucks carry more than $6,000 worth of parts and a state-of-the-art GPS system with a live link to our 24/7 dispatch. If we don’t have the equipment in stock, we’ll find it fast. Our suppliers carry over $3 million in parts and supplies and are open 365 days a year.
5) Honest Answers, Expert Advice, Outstanding Customer Service
We’re known far and wide for our outstanding customer service. When you call us, you’ll be
speaking with locally-based staff in our Oakville office. We’ll treat you with respect and can be relied upon to provide honest answers and expert advice. Our service is measured using a 10-point, ISO quality control survey system to ensure that we deliver the best to you every day. Roger Grochmal, the CEO of AtlasCare, continually reviews the survey results as we pursue the perfect customer service experience.
6) Fully Licensed, Factory Trained Technicians
All of our lead installation and service technicians are government licensed gas, refrigeration, and air conditioning technicians. AtlasCare is licensed under the B149 Ontario Gas Code, which is governed by the Technical Standards Safety Authority (TSSA). We are also approved by the Electrical Safety Authority and all local municipalities. Our technicians are factory trained and continuously enhance their skills at our Oakville Training Centre, one of the only facilities of its kind in the country. Every one of our technicians works directly for AtlasCare. We do not sub-contract installation or service work to third parties.
7) Professionally Prepared Estimates That Match Your Needs
All of our proposals for new equipment are backed by a professionally-prepared Heat Loss/Heat Gain calculation. We will gladly provide you with a copy of this important document, if requested, at the time of your AtlasCare installation. We also will prepare a detailed assessment of your gas appliance needs, including taking measurements, documenting specifications, and taking photographs. This is your assurance that the appliance we recommend is the perfect match for your exact situation – a high quality system that will perform for many years with the lowest possible energy costs.
8) Perfect Installations for Peak Performance
Our installation technicians follow a proprietary 17-point process to ensure your furnace or air conditioning equipment is installed perfectly and according to the manufacturer’s specifications and protocols. Once our technicians have finished the installation, they’ll take the time to show you how to safely operate your system for peak performance.
9) The Only Contractor Offering “Red Carpet” Service in the GTA
AtlasCare is the only contractor in the GTA and Hamilton regions to offer “Red Carpet” Service. Our technicians will treat your home as if it was their mother’s home and will literally “roll out the red carpet” to protect your floors from damage. Additionally, our technicians wear protective foot coverings and have been trained to clean up after themselves, leaving your home cleaner than when they arrived.
10) Custom Manufactured Duct Work
At AtlasCare, we only install the equipment that will enhance the comfort of your home – not just what we have in stock. This means that the products recommended for your home are specific to your needs. To ensure appropriate airflow and maximum efficiency, we custom fabricate all sheet metal, including the plenum used in your installation. This is your assurance that you have a complete, custom solution from start to finish.
11) We’ll Treat You Like You’re a Member of Our Family
At AtlasCare, the majority of our service technicians have been with AtlasCare for more than five years. We make it a priority to assign the same technician to perform the work on your appliances. This technician knows you, your family, and your equipment. It’s our commitment to build a long-lasting, trust-based relationship between you and AtlasCare.
12) Industry-Leading Insurance Coverage and Practices
At AtlasCare, the safety of our AtlasCare family is a top priority. This includes our
employees, your home, and your family. We are extensively covered by a comprehensive
$5,000,000 commercial insurance policy. Our technicians are fully insured, giving you
and your family peace of mind. We also conduct background checks on all of our staff
members to ensure our technicians can be completely trusted in your home.
13) A Proud Community Supporter
We care about our community and believe passionately in giving back. For the past 25 years, our owners and staff have donated hundreds of thousands of dollars and thousands of hours to local charities throughout the GTA and Hamilton regions. A proud supporter of higher education, AtlasCare offers apprenticeships to students at George Brown and Mohawk Colleges and internships at the University of Guelph.
14) State-of-the-Art Indoor Air Quality Equipment
AtlasCare is far more than a traditional heating and air conditioning contractor. Your home’s
air quality and your family’s comfort are our number one priority. As a founding member and continuing support of the Healthy Indoor Partnership (HIP), we know exactly what it takes to create a healthy home environment, especially for families with unique air quality sensitivities and challenges.
15) Without a Doubt, the Best Value and Best Choice in Home Comfort for Your Family
AtlasCare is the GTA and Hamilton regions’ finest home comfort company with a reputation
for delivering outstanding quality, service, and value.